Refund Policy

Last updated: September 24, 2026

This Refund Policy forms part of, and is governed by, the Terms of Service, including the limitation of liability, governing law, and dispute-resolution provisions in those Terms.

Free Plan

LoginDeck's free plan does not expire and does not require a payment method. Use it to evaluate the Software for as long as you need. There is nothing to refund.

Paid Plans: 14-Day Money-Back Guarantee

Every paid plan is a monthly subscription. Your first payment on a new subscription is covered by a 14-day money-back guarantee, no questions asked. If LoginDeck isn't right for you, email us within 14 days of that first charge and we will refund it in full. You don't need to give a reason, and the refund is not reduced by how much you used the plan during those days.

When a refund is issued, your account returns to the free plan's limits. Profiles on your computers are yours and are not deleted. Synced data beyond the free plan's limits stays readable so you can download it, but new changes will not sync until you are on a paid plan again.

Renewals and Cancellation

Subscriptions renew automatically each month until cancelled. Renewal payments are not refundable, but you can cancel at any time from the billing portal (linked in the Software and in your receipt email) or by emailing us. Cancellation takes effect at the end of the current billing period; you keep your plan's features until then and are not charged again. We do not offer refunds or credits for partial periods, unused time, or unused AI actions.

If you forgot to cancel and were charged for a renewal you did not intend, contact us within 7 days of that charge and before making meaningful use of the plan in the new period. We will look at it case by case and will usually make it right.

Plan Changes

Upgrades take effect immediately, and our payment processor prorates the difference for the remainder of the period. Downgrades take effect at your next renewal. A change of plan is not a new subscription and does not restart the 14-day guarantee.

Custom and Team Plans

Team and Custom plans are subscriptions like any other and are covered by the same 14-day guarantee on the first payment. Seats and profile allowances chosen during checkout are part of the plan price and are not refundable separately.

Refunds Are Not a Remedy for Platform Actions

LoginDeck does not control the websites and platforms you use it with. A refund is not available on the grounds that a platform restricted, suspended, or terminated an account, detected the Software, or changed its policies, except within the 14-day guarantee described above, which applies regardless of reason.

How to Request a Refund

Email support@logindeck.com from the address on your account with your order number. We aim to respond within 2 business days. Approved refunds are processed through our payment processor (the merchant of record named at checkout) and typically appear in your original payment method within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback or payment dispute — we resolve billing issues directly and quickly, and a refund under this Policy is faster than a dispute. Accounts with unresolved or fraudulent chargebacks may be suspended or terminated, and we may pursue recovery of the disputed amount and reasonable costs of collection. Initiating a chargeback for a charge you authorized at the price disclosed at checkout is a material breach of the Terms of Service.

Consumer Rights — EU, UK, and Other Jurisdictions

Nothing in this Policy limits or excludes any statutory right or remedy that cannot be limited or excluded under applicable consumer-protection law.

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days of purchase. By using the paid features of the Software before the end of that period, you expressly request immediate performance and acknowledge that your right of withdrawal may be lost to the extent the service has been performed. In any event, our voluntary 14-day money-back guarantee above is offered in addition to these statutory rights and is not limited by this paragraph.

Australian consumers retain rights under the Australian Consumer Law that cannot be excluded. Quebec consumers retain rights under the Quebec Consumer Protection Act that cannot be excluded. Where mandatory consumer rights conflict with this Policy, those rights apply and the conflicting provisions do not, but the rest of this Policy remains in effect.

Fair Use of the Guarantee

The guarantee is offered once per customer and is intended for genuine evaluation. Repeatedly subscribing and refunding, or creating additional accounts to reuse the guarantee, may result in account suspension and ineligibility for future purchases or promotions. Refunds outside the cases described above are at our sole discretion and, where granted, do not create an obligation to grant similar refunds in future.

Contact

Questions? Reach us at support@logindeck.com.